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CUSTOMER  PRIVACY NOTICE

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This privacy notice tells you what to expect me to do with your personal information.

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  • Contact details

  • What information I collect, use, and why

  • Lawful bases and data protection rights

  • Where I get personal information from

  • How long I keep information

  • How to complain

 

Contact details

Telephone

07759449000

 

Email

windrushreflexology@outlook.com

 

What information I collect, use, and why

 

I collect or use the following information to provide and improve products and services for clients:

  • Names and contact details

  • Addresses

  • Occupation

  • Date of birth

  • Transaction data (including details about payments to and from you and details of products and services you have purchased)

  • Usage data (including information about how you interact with and use our website, products and services)

  • Health information (such as medical records or health conditions)

  • Information relating to compliments or complaints

  • Audio recordings (e.g. calls)

  • Website user information

I also collect or use the following special category information to provide and improve products and services for clients. This information is subject to additional protection due to its sensitive nature:

  • Health information

 

I collect or use the following personal information for information updates or marketing purposes:

  • Names and contact details

  • Addresses

  • Website and app user journey information

  • IP addresses

 

I collect or use the following personal information for dealing with queries, complaints, or claims:

  • Names and contact details

  • Addresses

 

Lawful bases and data protection rights

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Under UK data protection law, I must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis I rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

  • Your right of access - You have the right to ask me for copies of your personal information. You can request other information such as details about where I get personal information from and who I share personal information with. There are some exemptions which means you may not receive all the information you ask for.

  • Your right to rectification - You have the right to ask me to correct or delete personal information you think is inaccurate or incomplete.

  • Your right to erasure - You have the right to ask me to delete your personal information. 

  • Your right to restriction of processing - You have the right to ask me to limit how I can use your personal information.

  • Your right to object to processing - You have the right to object to the processing of your personal data. 

  • Your right to data portability - You have the right to ask that I transfer the personal information you gave me to another organisation, or to you. 

  • Your right to withdraw consent – When I use consent as our lawful basis you have the right to withdraw your consent at any time. 

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If you make a request, I must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact me using the contact details at the top of this privacy notice.

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My lawful bases for collecting or using personal information to provide and improve products and services for clients are:

  • Legitimate interests – I am collecting or using your information because it benefits you, my organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. My legitimate interests are:​

  • I collect your personal data to ensure any treatment requested by you is safe to give and is not a contraindication to any medical condition you already have.

  • Your data will be used to ascertain whether additional advice is required or alterations to the treatment are needed to ensure your safety.

  • Your data enables me to tailor treatments to suit your individual needs.

  • I use your data to contact you with regards to appointments and to ensure I travel to the correct address.

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For more information on my use of legitimate interests as a lawful basis you can contact me using the contact details set out above.

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My lawful bases for collecting or using personal information for information updates or marketing purposes are:

  • Consent - I have permission from you after I gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

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My lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

  • Consent - I have permission from you after I gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

 

Where I get personal information from

  • Directly from you

 

How long I keep information

  • Adult consultation forms are kept for a period of 7 years (this period is different for children). Personal information is destroyed using a crossed cutting shredder once the retention period is reached.

 

For more information on how long I store your personal information or the criteria I use to determine this please contact me using the details provided above.

 

Minors 

I understand the importance of protecting children’s privacy, especially online. My website and services are not directed at children. Any minor wishing to use my services must be accompanied by their parent or guardian. No treatment will take place without the parent or guardian’s attendance or prior authorisation and written consent. I will not ask for personal information about a minor without the parent or guardian’s prior consent. If a parent or guardian becomes aware that his or her child has provided me with personal information without their consent, he or she should contact me using the contact details at the top of this privacy notice.

 

 

How to complain

If you have any concerns about my use of your personal data, you can make a complaint to me using the contact details at the top of this privacy notice.

If you remain unhappy with how I have used your data after raising a complaint with me, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

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Last updated 19/2/26

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